***

title: Call Logs
description: Review detailed information about every call handled by your Gail agents.
--------------------------------------------------------------------------------------

# Call Logs

Call logs provide a complete record of every call, including transcripts, recordings, and metadata.

## Accessing Call Logs

Navigate to **Analytics** → **Call Logs** to view all calls.

## Call List View

The list view shows:

| Column       | Description                  |
| ------------ | ---------------------------- |
| Time         | When the call occurred       |
| Phone Number | Caller's number              |
| Agent        | Which agent handled the call |
| Duration     | Call length                  |
| Outcome      | How the call ended           |
| Sentiment    | Detected caller sentiment    |

### Sorting & Filtering

Sort by any column and filter by:

* Date range
* Agent
* Outcome (resolved, transferred, etc.)
* Duration range
* Sentiment
* Phone number

### Quick Search

Search across all calls by:

* Phone number
* Transcript content
* Agent name

## Call Detail View

Click any call to see full details:

### Overview

* **Call ID** - Unique identifier
* **Start/End Time** - Precise timestamps
* **Duration** - Total call length
* **Direction** - Inbound or outbound
* **Agent** - Which agent handled the call
* **Phone Number** - Number used

### Transcript

Full text of the conversation:

```
[00:00] Agent: Thank you for calling Acme Support. How can I help you today?
[00:03] Caller: Hi, I need to check on my order status.
[00:06] Agent: I'd be happy to help. Could you provide your order number?
[00:10] Caller: It's ABC-12345.
[00:12] Agent: Let me look that up for you...
```

**Transcript Features:**

* Timestamps for each turn
* Speaker identification
* Searchable text
* Downloadable as text file

### Recording

Audio recording of the call:

* Play/pause controls
* Seek to any point
* Playback speed adjustment (0.5x - 2x)
* Download audio file

<Callout type="info">
  Call recording can be disabled in settings if not required or not permitted in your jurisdiction.
</Callout>

### Intent & Actions

What the caller wanted and what the agent did:

**Detected Intents:**

* Order status inquiry
* Shipping question

**Actions Taken:**

* Retrieved order information
* Sent tracking link via SMS

### Metadata

Additional call data:

```json
{
  "caller_location": "San Francisco, CA",
  "device_type": "mobile",
  "carrier": "Verizon",
  "call_quality_score": 95
}
```

### Sentiment Analysis

AI-analyzed caller sentiment throughout the call:

* **Overall Sentiment** - Positive/Neutral/Negative
* **Sentiment Timeline** - How sentiment changed during the call
* **Key Moments** - Points where sentiment shifted

## Bulk Operations

Select multiple calls to:

* Export to CSV
* Download recordings
* Add tags
* Delete (if permitted)

## Call Quality

Each call includes quality metrics:

* **Audio Quality** - Clarity of recording
* **Transcription Confidence** - Accuracy of transcript
* **Network Quality** - Connection stability

## Compliance Features

### Redaction

Sensitive information can be automatically redacted:

* Credit card numbers
* Social security numbers
* Custom patterns

### Audit Trail

Track who accessed call records:

* User who accessed
* Timestamp
* Action taken

## Export Options

### Individual Call

Download for a single call:

* Transcript (TXT/JSON)
* Recording (MP3/WAV)
* Metadata (JSON)

### Bulk Export

Export multiple calls:

```bash
curl -X POST https://api.meetgail.com/v1/calls/export \
  -H "Authorization: Bearer $API_KEY" \
  -d '{
    "date_range": {
      "start": "2024-01-01",
      "end": "2024-01-31"
    },
    "include": ["transcripts", "metadata"],
    "format": "csv"
  }'
```

## Retention & Deletion

### Retention Periods

| Data Type   | Starter | Professional | Enterprise |
| ----------- | ------- | ------------ | ---------- |
| Metadata    | 30 days | 1 year       | Custom     |
| Transcripts | 30 days | 1 year       | Custom     |
| Recordings  | 7 days  | 90 days      | Custom     |

### Manual Deletion

Delete specific calls:

1. Select calls to delete
2. Click **Delete**
3. Confirm deletion

<Callout type="warning">
  Deleted call data cannot be recovered. Ensure you've exported any needed data before deletion.
</Callout>

## Next Steps

* [Analytics Overview](/platform/data-analytics/overview) - See high-level dashboards and analyze trends