> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.meetgail.com/platform/data-analytics/call-logs/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.meetgail.com/_mcp/server.

# Call Logs

> Review detailed information about every call handled by your Gail agents.

Call logs provide a complete record of every call, including transcripts, recordings, and metadata.

## Accessing Call Logs

Navigate to **Calls** on the left side of your screen to view all calls.

## Call List View

The list view shows:

| Column   | Description                                                |
| -------- | ---------------------------------------------------------- |
| Duration | Total call length                                          |
| Caller   | The contact name or phone number of the caller / callee    |
| Category | The type of call that was handled                          |
| Summary  | A brief description of the purpose of the call             |
| Status   | Quick view to see if the call has been flagged or reviewed |
| Date     | When the call was placed                                   |
| Outcome  | Whether or not the caller wanted a callback                |

### Filtering

Filter the calls by:

* Inbound
* Outbound
* Sales
* Support

![Calls log with filters](/_fern-img/7f985722b244090ef466fd5a141a97be99a8704d60f83690e74d4da722fc884a.webp)

### Quick Search

Search across all calls by:

* Caller / Phone number
* Summary
* Outcome

![Calls log columns](/_fern-img/f47f4627192d211368b702a1b2645de2380719b752e0821567ef2a2e9e60da66.webp)

## Call Detail View

### Overview

* **Name** - The caller's / callee's name
* **Phone** - The phone number of the caller / callee
* **Duration** - Total call length
* **Email** - The email of the caller / callee
* **Date** - The date the call took place
* **Time** - Call start timestamp

![Call detail view with transcript](/_fern-img/0f78ae7d25b6fd383a1d3c6420846827bba54dcebf2ba0b335a67067cd37c8ee.webp)

### Transcript

**Transcript Features:**

* Timestamps for each turn
* Speaker identification
* Downloadable as text file

![Call Transcript](/_fern-img/20430c5b166e1ec15124300b5e5356c9841933e332553c7568c1659d967b4c1d.webp)

### Recording

Audio recording of the call:

* Play/pause controls
* Seek to any point
* Playback speed adjustment (0.5x - 1.5x)
* Download audio file

![Call transcript with audio player](/_fern-img/88592b07db48c90dc53a2ea43e6421884b1f5bbb0b7326d121a1da66a664a0a0.webp)

## Call Quality

Each call includes quality metrics:

* **Caller Rating** - The rating the caller gave the call if they did the call survey
* **Your Rating** - The rating you attribute the call after reviewing it

## Next Steps

* [Analytics Overview](/platform/data-analytics/dashboard-overview) - See high-level dashboards and analyze trends

> Documentation for Gail, the AI platform for financial services. Learn how to set up GailGPT and Gail Agent to automate customer communications for insurance, banking, and finance.