> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.meetgail.com/platform/data-analytics/dashboard-overview/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.meetgail.com/_mcp/server.

# Analytics Overview

> Monitor your Gail agents' performance with comprehensive analytics and reporting.

Gail provides detailed analytics to help you understand what kinds of communications are taking place as well as recommended actions to take.

![Dashboard overview](/_fern-img/9e8c7f6b7ede323ebdd93c3ae5db7b6d64d86303385f20649f1df783a773b474.webp)

## Dashboard

The Analytics dashboard gives you an at-a-glance view of key metrics:

#### Total Calls

Total call volume by day of the week

#### Call Type Breakdown

The breakdown of what types of calls are being placed

#### SMS Conversations

The number of SMS conversations created over a 14 day period

#### Webchat Conversations

The number of Webchat conversations created over a 14 day period

## Key Metrics

### Call Volume

Track call patterns over time:

* **Daily trends** - Spot patterns in call amounts across the week
* **Call types** - Track the types of calls across the week

### SMS Conversation Volume

Track SMS conversation patterns over time:

* **Daily trends** - Spot patterns in SMS conversation amounts across the week

### Webchat Conversation Volume

Track Webchat conversation patterns over time:

* **Daily trends** - Spot patterns in Webchat conversation amounts across the week

## Next Steps

* [Call Logs](/platform/data-analytics/call-logs) - Review individual call details and performance

> Documentation for Gail, the AI platform for financial services. Learn how to set up GailGPT and Gail Agent to automate customer communications for insurance, banking, and finance.