***

title: Starting a Conversation with GailGPT
description: >-
Learn how to start chatting with your AI assistant and get instant answers to
your business questions.
------------------------

GailGPT is your AI assistant trained on your business knowledge. You can chat with GailGPT to get quick answers, find information, and help your team work more efficiently.

## How to Start a New Chat

Starting a conversation with GailGPT is simple:

1. **Navigate to GailGPT** - Click on "New Chat" in the left sidebar of your dashboard
2. **Type your question** - Use the chat input at the bottom of the screen
3. **Get instant answers** - GailGPT responds in real-time based on your knowledge base

<Info>
  The chat interface appears in the main area of your dashboard with a message input at the bottom. Simply click and start typing your question.
</Info>

## What You Can Ask

GailGPT can help you with a wide range of questions about your business:

<CardGroup cols={2}>
  <Card title="Company Information" icon="building">
    * Hours of operation
    * Services offered
    * Pricing and policies
    * Contact information
  </Card>

  <Card title="Process & Procedures" icon="list-check">
    * How to handle specific scenarios
    * Step-by-step workflows
    * Compliance requirements
    * Best practices
  </Card>

  <Card title="Customer Support" icon="headset">
    * FAQ responses
    * Troubleshooting guidance
    * Product information
    * Service details
  </Card>

  <Card title="Training & Onboarding" icon="graduation-cap">
    * New employee questions
    * System how-tos
    * Role-specific guidance
    * Company knowledge
  </Card>
</CardGroup>

## Example Conversations

Here are some examples of questions you might ask GailGPT:

<AccordionGroup>
  <Accordion title="Insurance Agency Questions">
    **You:** "What are our office hours?"

    **GailGPT:** "Our office hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We're closed on major holidays. However, your Gail Agent can handle customer calls 24/7, even when the office is closed."

    ***

    **You:** "How do I file a claim for a client?"

    **GailGPT:** "To file a claim, follow these steps: 1) Log into the carrier portal, 2) Select 'New Claim', 3) Enter the policy number and date of loss, 4) Upload any supporting documentation, 5) Submit and note the claim number for follow-up."
  </Accordion>

  <Accordion title="Product & Service Questions">
    **You:** "What types of insurance do we offer?"

    **GailGPT:** "We offer comprehensive insurance products including: Auto Insurance, Homeowners Insurance, Life Insurance, Commercial Insurance, and Umbrella Policies. Each product can be customized to meet specific client needs."

    ***

    **You:** "What's our cancellation policy?"

    **GailGPT:** "Clients can cancel their policy at any time by contacting our office. We require 30 days written notice for cancellation. Depending on the policy terms, clients may be eligible for a prorated refund of unused premium."
  </Accordion>

  <Accordion title="Workflow & Integration Questions">
    **You:** "How do I connect GailGPT to our calendar?"

    **GailGPT:** "To connect your calendar, go to Settings > Integrations > Calendar and choose either Google Calendar or Calendly. Follow the authentication steps to grant access. Once connected, Gail can check availability and schedule appointments directly."
  </Accordion>
</AccordionGroup>

## Tips for Better Conversations

<Tip>
  **Be specific:** Instead of "Tell me about insurance," try "What types of auto insurance policies do we offer for new drivers?"
</Tip>

<Tip>
  **Ask follow-up questions:** GailGPT maintains context throughout the conversation, so you can ask clarifying questions naturally.
</Tip>

<Tip>
  **Use natural language:** You don't need special commands or keywords—just ask questions as you would to a colleague.
</Tip>

## Multiple Conversations

You can have multiple chat conversations with GailGPT simultaneously:

* **Switch between chats** - Use the conversation history sidebar to toggle between active conversations
* **Organize by topic** - Keep separate chats for different topics or projects
* **Share with team** - Mark conversations as shared so teammates can view and continue them

## What if GailGPT Doesn't Know the Answer?

If GailGPT can't answer your question, it might mean:

1. **The information isn't in your knowledge base** - Add documents to train GailGPT using your knowledge base
2. **The question needs clarification** - Try rephrasing or being more specific
3. **It's outside GailGPT's scope** - Some tasks require human judgment or access to external systems

<Callout type="info">
  **Pro Tip:** When GailGPT doesn't know something, it's a great opportunity to add that information to your knowledge base so it can answer similar questions in the future.
</Callout>

## Managing Your Chat Experience

### Editing Your Knowledge

If GailGPT provides incorrect information, you can:

* Update your [knowledge base documents](/platform/knowledge/overview)
* Remove outdated information
* Add clarifications to improve future responses

### Privacy & Security

All conversations with GailGPT are:

* **Encrypted** - Data is encrypted in transit and at rest
* **Private** - Conversations are only visible to your team
* **Compliant** - Meets industry security and compliance standards

## Next Steps

<CardGroup cols={2}>
  <Card title="View Conversation History" icon="clock-rotate-left" href="/platform/gailgpt/conversation-history">
    Learn how to review, search, and manage past conversations with GailGPT.
  </Card>

  <Card title="Train Your Knowledge Base" icon="book" href="/platform/knowledge/overview">
    Add documents and data to make GailGPT even more helpful for your business.
  </Card>

  <Card title="Best Practices" icon="star" href="/platform/gailgpt/best-practices">
    Get expert tips for using GailGPT effectively across your team.
  </Card>

  <Card title="Build a Gail Agent" icon="robot" href="/platform/gails/create-your-first-gail">
    Take it further by creating a Gail Agent that can handle calls, texts, and more.
  </Card>
</CardGroup>