***

title: Create Your First Gail
description: >-
A step-by-step guide to creating and configuring your first AI voice agent
(Gail) on the platform.
-----------------------

# Create Your First Gail

This guide walks you through creating a fully functional AI voice agent from scratch. (We call these agents "Gails" throughout the platform.)

## Starting from a Template

The platform offers several pre-built templates to help you get started quickly:

| Template            | Best For                               |
| ------------------- | -------------------------------------- |
| Customer Support    | Handling inquiries and troubleshooting |
| Appointment Booking | Scheduling and managing appointments   |
| Sales Qualification | Lead qualification and follow-up       |
| General Reception   | Routing calls and taking messages      |

To use a template:

1. Go to **Gails** in the dashboard
2. Click **Create New Gail** (or **Create Agent**)
3. Select a template that matches your use case
4. Customize as needed

## Building from Scratch

If you prefer to start fresh:

### 1. Define Your Gail's Purpose

Start by clearly defining what your Gail (agent) should do:

* What types of calls will it handle?
* What information does it need to access?
* What actions should it be able to take?

### 2. Set Up Basic Information

```yaml
name: "Acme Support Agent"
description: "Handles customer support inquiries for Acme Corp"
language: "en-US"
```

### 3. Write the Greeting

The greeting is the first thing callers hear. Make it:

* Welcoming and professional
* Brief (under 10 seconds)
* Clear about who they've reached

**Example:**

> "Thank you for calling Acme Corporation. I'm an AI assistant here to help you today. How can I assist you?"

### 4. Add Knowledge

Upload relevant documents to help your Gail answer questions accurately. See [Knowledge Base](/platform/knowledge/overview) for details.

### 5. Configure Voice Settings

Choose a voice that matches your brand through the Gail configuration options in your dashboard.

## Testing Your Gail

Before going live:

1. Use the **Test Call** feature to call yourself
2. Try various scenarios and questions
3. Review transcripts to identify gaps
4. Iterate on knowledge and configuration

## Next Steps

* [Knowledge Base](/platform/knowledge/overview) - Add information to train your Gail
* [Inbound Call Handling](/platform/inbound/overview) - Learn how to handle incoming calls
* [Use Cases](/platform/inbound/use-cases) - Design conversation flows for different scenarios