> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.meetgail.com/platform/knowledge/overview/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.meetgail.com/_mcp/server.

# Knowledge Base Overview

> Learn how to use the Knowledge Base to give your agent the information it needs to help callers.

The Knowledge Base is how you teach your Gail agent about your business, products, and procedures. A well-built knowledge base enables your agent to answer questions accurately and naturally.

## How It Works

1. **You add content** - Upload documents, and PDFs
2. **Gail processes it** - Content is indexed and optimized for retrieval
3. **Agent uses it** - During calls, the agent searches the knowledge base to answer questions

## Content Types

Gail supports multiple content types:

* **Documents** - PDFs, Word docs, text files, and other documents

## Best Practices

### Keep It Current

Regularly update your knowledge base to ensure accuracy. Outdated information leads to incorrect answers.

### Be Specific

The more specific your content, the better the agent can answer questions. Include:

* Exact procedures and steps
* Specific product details
* Common variations of questions

### Organize Logically

Group related content together. This helps both you manage it and the agent retrieve it.

### Include FAQs

If you have existing FAQs, add them! They're perfect for knowledge bases because they're already in Q\&A format.

## Next Steps

* [Holiday Hours](/platform/knowledge/holiday-hours) - Configure holiday and special hours handling
* [First Gail](/platform/gails/create-your-first-gail) - Set up your first Gail agent
* [Inbound Call Handling](/platform/communications/inbound/overview) - Learn about handling incoming calls

> Documentation for Gail, the AI platform for financial services. Learn how to set up GailGPT and Gail Agent to automate customer communications for insurance, banking, and finance.