***

title: Billing & Usage
description: 'Manage your subscription, view usage, and understand billing in Gail.'
------------------------------------------------------------------------------------

# Billing & Usage

Manage your Gail subscription, monitor usage, and access invoices.

## Current Plan

View your current plan at **Settings** → **Billing**:

```
Current Plan: Professional
Billing Cycle: Monthly
Next Payment: February 1, 2024
Amount: $199.00
```

### Plan Features

| Feature        | Starter | Professional | Enterprise |
| -------------- | ------- | ------------ | ---------- |
| Agents         | 2       | 10           | Unlimited  |
| Minutes/month  | 500     | 5,000        | Custom     |
| Phone Numbers  | 2       | 10           | Unlimited  |
| Knowledge Base | 1 GB    | 10 GB        | Unlimited  |
| Team Members   | 3       | 10           | Unlimited  |
| Support        | Email   | Priority     | Dedicated  |

## Usage Tracking

### Minutes Usage

Monitor your monthly minute consumption:

```
Minutes Used: 3,247 / 5,000
Days Remaining: 12
Projected Usage: 4,870 minutes
```

**Usage Breakdown:**

* Inbound calls: 2,100 minutes
* Outbound calls: 1,147 minutes

### Usage Alerts

Set alerts to avoid overages:

1. Go to **Settings** → **Billing** → **Alerts**
2. Set threshold (e.g., 80% of limit)
3. Choose notification method
4. Save

## Changing Plans

### Upgrading

1. Go to **Settings** → **Billing**
2. Click **Change Plan**
3. Select a higher plan
4. Review changes
5. Confirm upgrade

Upgrades take effect immediately. You're charged a prorated amount.

### Downgrading

1. Click **Change Plan**
2. Select a lower plan
3. Review what you'll lose
4. Confirm downgrade

Downgrades take effect at the next billing cycle.

<Callout type="warning">
  Before downgrading, ensure you're within the new plan's limits (agents, numbers, etc.).
</Callout>

## Payment Methods

### Adding a Payment Method

1. Go to **Settings** → **Billing** → **Payment Methods**
2. Click **Add Payment Method**
3. Enter card details
4. Save

### Accepted Payment Methods

* Credit cards (Visa, Mastercard, Amex)
* Debit cards
* ACH bank transfer (Enterprise)
* Wire transfer (Enterprise)

### Updating Payment Method

1. Click on the payment method
2. Update details
3. Save changes

### Removing Payment Method

You must have at least one payment method on file for active subscriptions.

## Invoices

### Viewing Invoices

Access all invoices at **Settings** → **Billing** → **Invoices**:

| Date        | Amount   | Status | Download |
| ----------- | -------- | ------ | -------- |
| Jan 1, 2024 | \$199.00 | Paid   | PDF      |
| Dec 1, 2023 | \$199.00 | Paid   | PDF      |
| Nov 1, 2023 | \$199.00 | Paid   | PDF      |

### Invoice Details

Each invoice includes:

* Plan charges
* Minute overages (if any)
* Phone number fees
* Additional services
* Taxes

### Billing Email

Invoices are sent to the billing email address. Update it at:

**Settings** → **Billing** → **Billing Contact**

## Overages

### How Overages Work

If you exceed your plan's included minutes:

* Service continues uninterrupted
* Overages are billed at per-minute rates
* Charges appear on next invoice

### Overage Rates

| Plan         | Overage Rate  |
| ------------ | ------------- |
| Starter      | \$0.10/minute |
| Professional | \$0.08/minute |
| Enterprise   | Custom        |

### Avoiding Overages

* Monitor usage regularly
* Set usage alerts
* Upgrade if consistently over limit
* Contact sales for custom limits

## Billing Cycle

### Monthly Billing

* Charged on the same day each month
* Based on your signup date
* Includes base plan + any overages

### Annual Billing

Save with annual billing:

* 2 months free (pay for 10, get 12)
* One annual payment
* Same great service

To switch to annual:

1. Go to **Settings** → **Billing**
2. Click **Switch to Annual**
3. Review savings
4. Confirm

## Credits & Promotions

### Applying Credits

If you have a promo code:

1. Go to **Settings** → **Billing**
2. Click **Apply Credit**
3. Enter the code
4. Credit is applied to next invoice

### Referral Credits

Earn credits by referring others:

* You get: \$50 credit
* They get: \$50 credit
* Both applied after first payment

## Cancellation

### Canceling Your Subscription

1. Go to **Settings** → **Billing**
2. Click **Cancel Subscription**
3. Complete the cancellation survey
4. Confirm cancellation

**What happens:**

* Access continues until end of billing period
* Data retained for 30 days after cancellation
* Phone numbers are released

### Reactivating

To reactivate a canceled account:

1. Log in to your account
2. Go to **Settings** → **Billing**
3. Click **Reactivate**
4. Choose a plan

## Tax Information

### Tax Exemption

If your organization is tax-exempt:

1. Go to **Settings** → **Billing** → **Tax Info**
2. Upload exemption certificate
3. Submit for review

### Updating Tax ID

Add your VAT or Tax ID:

1. Go to **Settings** → **Billing** → **Tax Info**
2. Enter your Tax ID
3. Save

## Next Steps

* [Team Management](/platform/settings/team-management) - Manage team access
* [Security Settings](/platform/settings/security-settings) - Configure security