> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.meetgail.com/platform/settings/billing-usage/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.meetgail.com/_mcp/server.

# Billing & Usage

> Manage your subscription, view usage, and understand billing in Gail.

# Billing & Usage

Manage your Gail subscription and access your previous invoices.

## Current Plan

View your current plan at **Settings** → **Billing**:

```
Current Plan: Gail Base Subscription - Month-to-Month
Amount: $600.00
Billing Cycle: Monthly
Your Next Billing Date is February 1, 2026.

```

### Plan Features

| Feature        | Starter | Professional | Enterprise |
| -------------- | ------- | ------------ | ---------- |
| Agents         | 2       | 10           | Unlimited  |
| Minutes/month  | 500     | 5,000        | Custom     |
| Phone Numbers  | 2       | 10           | Unlimited  |
| Knowledge Base | 1 GB    | 10 GB        | Unlimited  |
| Team Members   | 3       | 10           | Unlimited  |
| Support        | Email   | Priority     | Dedicated  |

## Changing Plans

### Upgrading

1. Go to **Settings** → **Billing Details** → **View Here**

![Billing View Here](/_fern-img/35a3956faf5014b2b15753eb22304f299b4a33eedd96d76ee67871f23e4eea6e.webp)

2. Click **Update Subscription**

![Update Subscription](/_fern-img/16c0fce58243bce2498d1b7e5fd6dc883180f8a19ad8c36c58ec9690f5b741ad.webp)

3. Select a higher plan

![Select Higher Plan](/_fern-img/297f6db82c336a04d728f8f3dfa6b26115370ce0a3471b29abd5f257bb3e836b.webp)

4. Review changes

![Review Subscription Changes](/_fern-img/63f7901f701b92464e6cbc58c5b1b5090d13bfa2558c89bad0b7c62912e68514.webp)

5. Confirm upgrade

Upgrades take effect immediately. You're charged a prorated amount.

### Downgrading

1. Click **Change Plan**
2. Select a lower plan
3. Review what you'll lose
4. Confirm downgrade

Downgrades take effect at the next billing cycle.

> **Note**
>
> Before downgrading, ensure you're within the new plan's limits (agents, numbers, etc.).

## Payment Methods

### Adding a Payment Method

1. Go to **Settings** → **Billing** → **Payment Methods**

![Billing Payment Methods](/_fern-img/35a3956faf5014b2b15753eb22304f299b4a33eedd96d76ee67871f23e4eea6e.webp)

2. Click **Add Payment Method**

![Add Payment Method](/_fern-img/3e0ccecd4a9f2ee5c80531324756656d49c084118d9aaa124437165b21bf0620.webp)

3. Enter card details

![Enter Card Details](/_fern-img/0e8169bce2daf8ce1ff4cbb49138c2010b295e11e193aeb3705536b527a8569b.webp)

4. Save

![Save Payment Method](/_fern-img/f5f8e210965896188fe196de35d0fdfb7ac90c50055c802b738c26b4f19fb475.webp)

### Accepted Payment Methods

* Credit cards (Visa, Mastercard, Amex)
* Debit cards
* ACH bank transfer (Enterprise)
* Wire transfer (Enterprise)

### Updating Payment Method

1. Click on the payment method
2. Update details
3. Save changes

### Removing Payment Method

You must have at least one payment method on file for active subscriptions.

## Invoices

### Viewing Invoices

Access all invoices at **Settings** → **Billing** → **Invoices**:

| Date        | Amount   | Status | Download |
| ----------- | -------- | ------ | -------- |
| Jan 1, 2024 | \$199.00 | Paid   | PDF      |
| Dec 1, 2023 | \$199.00 | Paid   | PDF      |
| Nov 1, 2023 | \$199.00 | Paid   | PDF      |

### Invoice Details

Each invoice includes:

* Plan charges
* Minute overages (if any)
* Phone number fees
* Additional services
* Taxes

### Billing Email

Invoices are sent to the billing email address. Update it at:

**Settings** → **Billing** → **Billing Contact**

## Overages

### How Overages Work

If you exceed your plan's included minutes:

* Service may be paused or can continue uninterrupted depending on the plan you are on
* Overages are billed at per-minute rates
* Charges appear on next invoice

## Billing Cycle

### Monthly Billing

* Charged on the same day each month
* Based on your signup date
* Includes base plan + any overages

### Annual Billing

Save with annual billing:

* 2 months free (pay for 10, get 12)
* One annual payment
* Same great service

To switch to annual:

1. Go to **Settings** → **Billing**

![Settings Billing](/_fern-img/35a3956faf5014b2b15753eb22304f299b4a33eedd96d76ee67871f23e4eea6e.webp)

2. Click **Update Subscription**

![Update Subscription](/_fern-img/16c0fce58243bce2498d1b7e5fd6dc883180f8a19ad8c36c58ec9690f5b741ad.webp)

3. Click **Yearly**

![Click Yearly Toggle](/_fern-img/7d15ddbb6dded6b82aa74508c2fbd805394512bdb5a1ff82a4c4d798dbd0a060.webp)

4. Click the **Select** button

![Select Yearly Plan](/_fern-img/9195b72986e78de0d88123edb2bf371db29f847bc8dfabf547b31767875c075d.webp)

3. Click **Continue**

![Continue Yearly Subscription](/_fern-img/1ea478fa0a7fe5a4ad4f0a5118051ed61b199faf309e2d64116b4235d727ba3b.webp)

4. Confirm

## Credits & Promotions

### Referral Credits

Earn credits by referring others:

* You get: \$50 credit
* They get: \$50 credit
* Both applied after first payment

## Cancellation

### Canceling Your Subscription

1. Email **[support@meetgail.com](mailto:support@meetgail.com)**
2. Request to cancel your subscription
3. We will reach out to you by the end of the business day to assist you

**What happens:**

* Access continues until end of billing period
* Data retained after cancellation

### Reactivating

To reactivate a canceled account:

1. Log in to your account
2. Go to **Settings** → **Billing**
3. Click **Reactivate**
4. Choose a plan

## Next Steps

* [Team Management](/platform/settings/team-management) - Manage team access
* [Security Settings](/platform/settings/security-settings) - Configure security

> Documentation for Gail, the AI platform for financial services. Learn how to set up GailGPT and Gail Agent to automate customer communications for insurance, banking, and finance.