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Data & Analytics

Analytics Overview

View as Markdown

Gail provides detailed analytics to help you understand what kinds of communications are taking place as well as recommended actions to take.

Dashboard overview

Dashboard

The Analytics dashboard gives you an at-a-glance view of key metrics:

Total Calls
Total call volume by day of the week
Call Type Breakdown
The breakdown of what types of calls are being placed
SMS Conversations
The number of SMS conversations created over a 14 day period
Webchat Conversations
The number of Webchat conversations created over a 14 day period

Key Metrics

Call Volume

Track call patterns over time:

  • Daily trends - Spot patterns in call amounts across the week
  • Call types - Track the types of calls across the week

SMS Conversation Volume

Track SMS conversation patterns over time:

  • Daily trends - Spot patterns in SMS conversation amounts across the week

Webchat Conversation Volume

Track Webchat conversation patterns over time:

  • Daily trends - Spot patterns in Webchat conversation amounts across the week

Next Steps

  • Call Logs - Review individual call details and performance