Analytics Overview
Gail provides detailed analytics to help you understand what kinds of communications are taking place as well as recommended actions to take.
Dashboard
The Analytics dashboard gives you an at-a-glance view of key metrics:
Total Calls
Total call volume by day of the week
Call Type Breakdown
The breakdown of what types of calls are being placed
SMS Conversations
The number of SMS conversations created over a 14 day period
Webchat Conversations
The number of Webchat conversations created over a 14 day period
Key Metrics
Call Volume
Track call patterns over time:
- Daily trends - Spot patterns in call amounts across the week
- Call types - Track the types of calls across the week
SMS Conversation Volume
Track SMS conversation patterns over time:
- Daily trends - Spot patterns in SMS conversation amounts across the week
Webchat Conversation Volume
Track SMS conversation patterns over time:
- Daily trends - Spot patterns in Webchat conversation amounts across the week
Next Steps
- Call Logs - Review individual call details and performance
