Knowledge Base

Knowledge Base Overview

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The Knowledge Base is how you teach your Gail agent about your business, products, and procedures. A well-built knowledge base enables your agent to answer questions accurately and naturally.

How It Works

  1. You add content - Upload documents, and PDFs
  2. Gail processes it - Content is indexed and optimized for retrieval
  3. Agent uses it - During calls, the agent searches the knowledge base to answer questions

Content Types

Gail supports multiple content types:

  • Documents - PDFs, Word docs, text files, and other documents

Best Practices

Keep It Current

Regularly update your knowledge base to ensure accuracy. Outdated information leads to incorrect answers.

Be Specific

The more specific your content, the better the agent can answer questions. Include:

  • Exact procedures and steps
  • Specific product details
  • Common variations of questions

Organize Logically

Group related content together. This helps both you manage it and the agent retrieve it.

Include FAQs

If you have existing FAQs, add them! They’re perfect for knowledge bases because they’re already in Q&A format.

Next Steps