Billing & Usage

Manage your Gail subscription and access your previous invoices.

Current Plan

View your current plan at Settings → Billing:

Current Plan: Gail Base Subscription - Month-to-Month
Amount: $600.00
Billing Cycle: Monthly
Your Next Billing Date is February 1, 2026.

Plan Features

Changing Plans

Upgrading

1. Go to Settings → Billing Details → View Here

2. Click Update Subscription

3. Select a higher plan

4. Review changes

5. Confirm upgrade

Upgrades take effect immediately. You’re charged a prorated amount.

Downgrading

1. Click Change Plan
2. Select a lower plan
3. Review what you’ll lose
4. Confirm downgrade

Downgrades take effect at the next billing cycle.

Payment Methods

Adding a Payment Method

1. Go to Settings → Billing → Payment Methods

2. Click Add Payment Method

3. Enter card details

4. Save

Accepted Payment Methods

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• ACH bank transfer (Enterprise)
• Wire transfer (Enterprise)

Updating Payment Method

1. Click on the payment method
2. Update details
3. Save changes

Removing Payment Method

You must have at least one payment method on file for active subscriptions.

Invoices

Viewing Invoices

Access all invoices at Settings → Billing → Invoices:

Invoice Details

Each invoice includes:

• Plan charges
• Minute overages (if any)
• Phone number fees
• Additional services
• Taxes

Billing Email

Invoices are sent to the billing email address. Update it at:

Settings → Billing → Billing Contact

Overages

How Overages Work

If you exceed your plan’s included minutes:

• Service may be paused or can continue uninterrupted depending on the plan you are on
• Overages are billed at per-minute rates
• Charges appear on next invoice

Billing Cycle

Monthly Billing

• Charged on the same day each month
• Based on your signup date
• Includes base plan + any overages

Annual Billing

Save with annual billing:

• 2 months free (pay for 10, get 12)
• One annual payment
• Same great service

To switch to annual:

1. Go to Settings → Billing

2. Click Update Subscription

3. Click Yearly

4. Click the Select button

3. Click Continue

4. Confirm

Credits & Promotions

Referral Credits

Earn credits by referring others:

• You get: $50 credit
• They get: $50 credit
• Both applied after first payment

Cancellation

Canceling Your Subscription

1. Email support@meetgail.com
2. Request to cancel your subscription
3. We will reach out to you by the end of the business day to assist you

What happens:

• Access continues until end of billing period
• Data retained after cancellation

Reactivating

To reactivate a canceled account:

1. Log in to your account
2. Go to Settings → Billing
3. Click Reactivate
4. Choose a plan

Next Steps

• Team Management - Manage team access
• Security Settings - Configure security