Settings & Help

Security Settings

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Protect your Gail workspace with comprehensive security controls.

Session Management

Session Timeout

Configure automatic logout:

In Settings go to:

  • Security

Security Settings

  • Locate the Idle Session Timeout and Absolute Session Timeout boxes

Session Timeout Boxes

  • Adjust accordingly and save the changes
1session:
2  idle_timeout: 30m    # Logout after 30 min inactive
3  max_duration: 12h    # Force logout after 12 hours

Data Security

Encryption

All data is encrypted:

  • In Transit - TLS 1.3
  • At Rest - AES-256

Audit Logging

What’s Logged

All significant actions are logged:

  • Authentication events (login, logout, failed attempts)
  • Configuration changes
  • Data access (call recordings, exports)
  • Team management (invites, role changes)
  • API usage

Compliance

SOC 2 Type II

Gail maintains SOC 2 Type II certification. Request our report at support@meetgail.com.

HIPAA

HIPAA compliance available on Enterprise plans with BAA.

For healthcare customers:

  1. Contact sales for HIPAA-compliant plan
  2. Sign Business Associate Agreement (BAA)
  3. Enable HIPAA controls

Security Best Practices

For Administrators

  • Enable MFA for all team members
  • Use SSO when available

For Team Members

  • Use strong, unique passwords
  • Enable MFA on your account
  • Don’t share credentials
  • Log out of shared computers
  • Report suspicious activity

Incident Response

Reporting Security Issues

If you discover a security vulnerability:

  • Email: support@meetgail.com
  • Do not disclose publicly until resolved
  • We’ll acknowledge within 24 hours

In Case of Breach

If you suspect unauthorized access:

  1. Change your password immediately
  2. Revoke all API keys
  3. Contact support@meetgail.com

Next Steps